Calix incident

Product Disruption: Calix Engagement Cloud >> Segments and Campaigns

Major Resolved View vendor source →

Calix experienced a major incident on September 4, 2024 affecting Calix Engagement Cloud (calixcloud.calix.com) and Calix Engagement Cloud (calixcloud-ca.calix.com), lasting 1h 37m. The incident has been resolved; the full update timeline is below.

Started
Sep 04, 2024, 02:24 PM UTC
Resolved
Sep 04, 2024, 04:02 PM UTC
Duration
1h 37m
Detected by Pingoru
Sep 04, 2024, 02:24 PM UTC

Affected components

Calix Engagement Cloud (calixcloud.calix.com)Calix Engagement Cloud (calixcloud-ca.calix.com)

Update timeline

  1. investigating Sep 04, 2024, 02:24 PM UTC

    We are currently investigating reports of issues with Segments and Campaigns in Calix Engagement Cloud. Additional details and regular status updates regarding this matter can be found on the Calix Community at the following link: https://community.calix.com/s/feed/0D54u0000AaFSFiCQO

  2. monitoring Sep 04, 2024, 03:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 04, 2024, 04:02 PM UTC

    This incident has been resolved.