Calix incident

Product Disruption: Calix Service Cloud >> Telemetry Connection

Major Resolved View vendor source →

Calix experienced a major incident on November 5, 2024 affecting Calix Service Cloud (calixcloud.calix.com) and CommandIQ, lasting 1h 39m. The incident has been resolved; the full update timeline is below.

Started
Nov 05, 2024, 02:09 PM UTC
Resolved
Nov 05, 2024, 03:48 PM UTC
Duration
1h 39m
Detected by Pingoru
Nov 05, 2024, 02:09 PM UTC

Affected components

Calix Service Cloud (calixcloud.calix.com)CommandIQ

Update timeline

  1. investigating Nov 05, 2024, 02:09 PM UTC

    We are currently investigating reports of issues with Telemetry Connection in Calix Service Cloud. Additional details and regular status updates regarding this matter can be found on the Calix Community at the following link: https://community.calix.com/s/feed/0D54u0000AdgE0DCQU

  2. monitoring Nov 05, 2024, 02:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 05, 2024, 03:48 PM UTC

    This incident has been resolved.