Calix incident

Product Disruption: Calix Service Cloud >> Systems showing Degraded (due to Tr069 connection down) in CSC

Major Resolved View vendor source →

Calix experienced a major incident on December 10, 2024 affecting Calix Service Cloud (calixcloud.calix.com) and Calix Operations Cloud and 1 more component, lasting 9h 36m. The incident has been resolved; the full update timeline is below.

Started
Dec 10, 2024, 03:16 PM UTC
Resolved
Dec 11, 2024, 12:52 AM UTC
Duration
9h 36m
Detected by Pingoru
Dec 10, 2024, 03:16 PM UTC

Affected components

Calix Service Cloud (calixcloud.calix.com)Calix Operations CloudCalix Deployment Cloud

Update timeline

  1. investigating Dec 10, 2024, 03:16 PM UTC

    We are currently investigating reports of issues with Systems showing Degraded due to Tr069 connection down in Calix Service Cloud. Additional details and regular status updates regarding this matter can be found on the Calix Community at the following link: https://community.calix.com/s/feed/0D54u0000AevtPfCQI

  2. monitoring Dec 10, 2024, 11:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Dec 10, 2024, 11:42 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Dec 11, 2024, 12:52 AM UTC

    This incident has been resolved.