Buttondown incident

Issues logging into the app

Minor Resolved View vendor source →

Buttondown experienced a minor incident on July 17, 2026 affecting Author-facing app, lasting 48m. The incident has been resolved; the full update timeline is below.

Started
Jul 17, 2026, 03:08 PM UTC
Resolved
Jul 17, 2026, 03:56 PM UTC
Duration
48m
Detected by Pingoru
Jul 17, 2026, 03:08 PM UTC

Affected components

Author-facing app

Update timeline

  1. investigating Jul 17, 2026, 03:08 PM UTC

    Status: Investigating We're currently investigating reports of issues logging into the author-facing app. Affected components Author-facing app (Partial outage)

  2. identified Jul 17, 2026, 03:23 PM UTC

    Status: Identified We've identified that this is being caused by an ongoing incident: https://www.cloudflarestatus.com/incidents/652w59bvnbsj with an upstream vendor. We're currently working to move off the impacted servers to restore service. Affected components Author-facing app (Partial outage)

  3. monitoring Jul 17, 2026, 03:44 PM UTC

    Status: Monitoring We've moved our infrastructure off of impacted servers. We're currently confirming with customers that they're able to log into the app, and we'll continue monitoring. Affected components Author-facing app (Degraded performance)

  4. resolved Jul 17, 2026, 03:56 PM UTC

    Status: Resolved We've gotten confirmation from customers that the app is working as expected again, and they're able to log in. 🚀 But we'll keep an eye on the [Cloudflare incident](https://www.cloudflarestatus.com/incidents/652w59bvnbsj) as updates come in. Affected components Author-facing app (Operational)