Buttondown incident

Images not loading

Minor Resolved View vendor source →

Buttondown experienced a minor incident on June 10, 2026 affecting Subscriber-facing app and Author-facing app and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jun 10, 2026, 04:35 PM UTC
Resolved
Jun 10, 2026, 04:35 PM UTC
Duration
Detected by Pingoru
Jun 10, 2026, 04:35 PM UTC

Affected components

Subscriber-facing appAuthor-facing appEmails

Update timeline

  1. investigating Jun 10, 2026, 03:05 PM UTC

    Status: Investigating We're currently investigating reports that images are not loading in the Editor, Archives and Emails. Affected components Subscriber-facing app (Degraded performance) Emails (Degraded performance) Author-facing app (Degraded performance)

  2. identified Jun 10, 2026, 04:00 PM UTC

    Status: Identified We've learned that this image issue is related to an ongoing incident with Cloudflare files: https://www.cloudflarestatus.com/incidents/fpxb33vnw9bw. We're continuing to monitor the situation and we'll update when we have more information. Affected components Subscriber-facing app (Degraded performance) Emails (Degraded performance) Author-facing app (Degraded performance)

  3. monitoring Jun 10, 2026, 04:15 PM UTC

    Status: Monitoring We've moved traffic off the impacted Cloudflare infrastructure, and we're seeing images working as expected again. (Give your browser a good refresh!) We'll continue to monitor for any lingering issues. Affected components Subscriber-facing app (Operational) Emails (Operational) Author-facing app (Operational)

  4. resolved Jun 10, 2026, 04:35 PM UTC

    Status: Resolved The fix has been stable, and we've had confirmation from Authors that images are working as expected now. Marking this resolved ✅ Affected components Emails (Operational) Author-facing app (Operational) Subscriber-facing app (Operational)