Burner incident

Delay on Verify Codes 11.17.21

Critical Resolved View vendor source →

Burner experienced a critical incident on November 18, 2021 affecting Verify Codes, lasting 3h 30m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2021, 04:54 AM UTC
Resolved
Nov 18, 2021, 08:24 AM UTC
Duration
3h 30m
Detected by Pingoru
Nov 18, 2021, 04:54 AM UTC

Affected components

Verify Codes

Update timeline

  1. investigating Nov 18, 2021, 04:54 AM UTC

    We are currently seeing a small delay receiving verification messages. We are working with our upstream provider to resolve the issue. You can receive a verification code by phone call instead. Please reach out to our support team at [email protected] if you're unable to request a code!

  2. investigating Nov 18, 2021, 08:24 AM UTC

    We are continuing to investigate this issue.

  3. resolved Nov 18, 2021, 08:24 AM UTC

    This incident has been resolved.