Burner experienced a major incident on December 7, 2021 affecting SMS, lasting 10h 47m. The incident has been resolved; the full update timeline is below.
Affected components
SMS
Update timeline
- investigating Dec 07, 2021, 05:20 PM UTC
We are currently experiencing a problem with sending and receiving text messages which may be impacting some of our customers. We are working with our upstream provider to resolve the issue. Please reach out to our support team at [email protected] if you have additional questions.
- investigating Dec 07, 2021, 08:13 PM UTC
We are continuing to investigate this issue.
- identified Dec 07, 2021, 10:45 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 08, 2021, 02:35 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 08, 2021, 04:07 AM UTC
This incident has been resolved.