Burner incident

Inbound SMS/MMS Outage

Critical Resolved View vendor source →

Burner experienced a critical incident on January 31, 2022 affecting SMS, lasting 1h 48m. The incident has been resolved; the full update timeline is below.

Started
Jan 31, 2022, 06:10 PM UTC
Resolved
Jan 31, 2022, 07:59 PM UTC
Duration
1h 48m
Detected by Pingoru
Jan 31, 2022, 06:10 PM UTC

Affected components

SMS

Update timeline

  1. investigating Jan 31, 2022, 06:10 PM UTC

    We are currently experiencing issues receiving SMS and MMS messages, which may be impacting our customers. We are working with our upstream provider to resolve the issue. Please reach out to our support team at [email protected] if you have additional questions.

  2. monitoring Jan 31, 2022, 07:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 31, 2022, 07:59 PM UTC

    This incident has been resolved.