Burner experienced a major incident on March 9, 2022 affecting Calls and SMS, lasting 3h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 09, 2022, 08:56 PM UTC
We are currently experiencing issues sending and receiving SMS and MMS messages, which may be impacting our customers. We are working with our upstream provider to resolve the issue. Please reach out to our support team at [email protected] if you have additional questions.
- monitoring Mar 09, 2022, 09:02 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Mar 09, 2022, 09:11 PM UTC
We are continuing to monitor for any further issues.
- identified Mar 09, 2022, 09:18 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 09, 2022, 09:25 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Mar 09, 2022, 09:42 PM UTC
The issue has been identified and a fix is being implemented.
- investigating Mar 09, 2022, 09:45 PM UTC
We are currently investigating this issue.
- monitoring Mar 09, 2022, 10:03 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 10, 2022, 12:39 AM UTC
This incident has been resolved.