Burner experienced a major incident on March 16, 2022 affecting SMS, lasting 2h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 16, 2022, 05:36 PM UTC
We are currently experiencing intermittent issues with sending and receiving SMS messages which may be impacting some of our customers. We are working with our upstream provider to resolve the issue. Please reach out to our support team at [email protected] if you have additional questions.
- monitoring Mar 16, 2022, 06:02 PM UTC
A fix has been implemented and we are monitoring the results.
- investigating Mar 16, 2022, 06:36 PM UTC
We are currently experiencing intermittent issues with sending and receiving SMS messages which may be impacting some of our customers. We are working with our upstream provider to resolve the issue. Please reach out to our support team at [email protected] if you have additional questions.
- resolved Mar 16, 2022, 07:39 PM UTC
This incident has been resolved.