Burner incident

Verification code outage

Critical Resolved View vendor source →

Burner experienced a critical incident on March 16, 2022 affecting Verify Codes, lasting 3h 11m. The incident has been resolved; the full update timeline is below.

Started
Mar 16, 2022, 05:46 PM UTC
Resolved
Mar 16, 2022, 08:58 PM UTC
Duration
3h 11m
Detected by Pingoru
Mar 16, 2022, 05:46 PM UTC

Affected components

Verify Codes

Update timeline

  1. investigating Mar 16, 2022, 05:46 PM UTC

    We are currently seeing an outage delivering verification messages. We are working with our upstream provider to resolve the issue. You can receive a verification code by phone call instead. Please reach out to our support team at [email protected] if you're unable to request a code!

  2. monitoring Mar 16, 2022, 06:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 16, 2022, 08:58 PM UTC

    This incident has been resolved.