Burner experienced a major incident on August 25, 2022 affecting Calls, lasting 4h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Calls
Update timeline
- investigating Aug 25, 2022, 11:31 PM UTC
We are currently experiencing a problem where some inbound VoIP calls not connecting as expected. If you are experiencing this issue with your Burner number, you can disable VoIP and enable carrier calling in account settings. We are working with our upstream provider to resolve the issue. Please reach out to our support team at [email protected] if you have additional questions.
- monitoring Aug 26, 2022, 02:14 AM UTC
Our upstream provider has implemented a fix and inbound VoIP calls are connecting successfully. We will continue to monitor the results.
- resolved Aug 26, 2022, 03:50 AM UTC
This incident has been resolved.