Burner incident

Outbound & Inbound SMS Delivery Issues

Minor Resolved View vendor source →

Burner experienced a minor incident on June 1, 2023 affecting SMS, lasting 3h 10m. The incident has been resolved; the full update timeline is below.

Started
Jun 01, 2023, 10:30 AM UTC
Resolved
Jun 01, 2023, 01:40 PM UTC
Duration
3h 10m
Detected by Pingoru
Jun 01, 2023, 10:30 AM UTC

Affected components

SMS

Update timeline

  1. investigating Jun 01, 2023, 10:30 AM UTC

    We are currently investigating SMS delivery issues to and from a subset of our numbers. We are working with our upstream provider to resolve the issue.

  2. monitoring Jun 01, 2023, 11:08 AM UTC

    A fix has been implemented at our upstream provider and we are observing successful SMS delivery now. We will continue to monitor the results.

  3. resolved Jun 01, 2023, 01:40 PM UTC

    This incident has been resolved.