Burner incident

Problems sending and receiving SMS messages

Major Resolved View vendor source →

Burner experienced a major incident on July 19, 2024 affecting SMS and Verify Codes, lasting 45m. The incident has been resolved; the full update timeline is below.

Started
Jul 19, 2024, 06:09 AM UTC
Resolved
Jul 19, 2024, 06:55 AM UTC
Duration
45m
Detected by Pingoru
Jul 19, 2024, 06:09 AM UTC

Affected components

SMSVerify Codes

Update timeline

  1. investigating Jul 19, 2024, 06:09 AM UTC

    We are currently experiencing a problem with delivery of outbound and incoming text messages. We are working with our upstream provider to resolve the issue.

  2. monitoring Jul 19, 2024, 06:33 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 19, 2024, 06:55 AM UTC

    This incident has been resolved.