Bureau incident

PAN Search - from Phone

Minor Resolved

Bureau experienced a minor incident on May 13, 2026 affecting Phone Insights (PAN Search - from Phone), lasting 1h 14m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2026, 11:42 AM UTC
Resolved
May 13, 2026, 12:57 PM UTC
Duration
1h 14m
Detected by Pingoru
May 13, 2026, 11:42 AM UTC

Affected components

Phone Insights (PAN Search - from Phone)

Update timeline

  1. investigating May 13, 2026, 11:42 AM UTC

    This is to inform you that we have detected fluctuation in the PAN Search - from Phone API and the API is currently unavailable or intermittent. We are working on fixing it and will update you once it’s stable.

  2. resolved May 13, 2026, 12:57 PM UTC

    This is to inform you that the PAN Search - from Phone API is now stable. The API is up and running as expected.