Bureau incident

KYC OCR (Global), 1. Upload Document

Minor Resolved

Bureau experienced a minor incident on September 4, 2026 affecting KYC OCR (Global) (Async) (1. Upload Document), lasting 32m. The incident has been resolved; the full update timeline is below.

Started
Sep 04, 2026, 10:42 AM UTC
Resolved
Sep 04, 2026, 11:14 AM UTC
Duration
32m
Detected by Pingoru
Sep 04, 2026, 10:42 AM UTC

Affected components

KYC OCR (Global) (Async) (1. Upload Document)

Update timeline

  1. investigating Sep 04, 2026, 10:42 AM UTC

    This is to inform you that we have detected fluctuation in the KYC OCR (Global), 1\. Upload Document API and the API is currently unavailable or intermittent. We are working on fixing it and will update you once it’s stable.