Bureau incident

Identity Document OCR (Global) outage

Major Resolved

Bureau experienced a major incident on September 3, 2026 affecting Document OCR (Identity Document OCR (Global)), lasting 15m. The incident has been resolved; the full update timeline is below.

Started
Sep 03, 2026, 02:42 PM UTC
Resolved
Sep 03, 2026, 02:57 PM UTC
Duration
15m
Detected by Pingoru
Sep 03, 2026, 02:42 PM UTC

Affected components

Document OCR (Identity Document OCR (Global))

Update timeline

  1. investigating Sep 03, 2026, 02:42 PM UTC

    Identity Document OCR (Global) cannot be accessed at the moment. This incident was created by an automated monitoring service.