BuildingLink incident

Service Interruption - Pages not loading

Notice Resolved View vendor source →

BuildingLink experienced a notice incident on September 11, 2025 affecting Geo and Management Portal and 1 more component, lasting 5h 33m. The incident has been resolved; the full update timeline is below.

Started
Sep 11, 2025, 04:02 PM UTC
Resolved
Sep 11, 2025, 09:35 PM UTC
Duration
5h 33m
Detected by Pingoru
Sep 11, 2025, 04:02 PM UTC

Affected components

GeoManagement PortalResidentResident PortalValet

Update timeline

  1. investigating Sep 11, 2025, 04:02 PM UTC

    We have received reports of site performance issues resulting in server errors and/or pages not loading. Our team is actively investigating and will resolve this issue as soon as possible. EN COURS D'INVESTIGATION : Nous avons reçu des rapports faisant état de problèmes de performance du site entraînant des erreurs de serveur et/ou des pages ne se chargeant pas. Notre équipe enquête activement et résoudra ce problème dès que possible. INVESTIGANDO: Hemos recibido informes sobre problemas de rendimiento del sitio que resultan en errores del servidor y/o en que las páginas no se cargan. Nuestro equipo está investigando activamente y resolverá este problema lo antes posible.

  2. resolved Sep 11, 2025, 09:35 PM UTC

    This incident has been resolved.