BuildingLink incident

Service Interruption - Some users unable to access areas of the website

Major Resolved View vendor source →

BuildingLink experienced a major incident on September 23, 2025 affecting Management Portal, lasting 1h 32m. The incident has been resolved; the full update timeline is below.

Started
Sep 23, 2025, 08:38 PM UTC
Resolved
Sep 23, 2025, 10:11 PM UTC
Duration
1h 32m
Detected by Pingoru
Sep 23, 2025, 08:38 PM UTC

Affected components

Management Portal

Update timeline

  1. investigating Sep 23, 2025, 08:38 PM UTC

    We have received reports of site performance issues resulting in some users being unable to access certain areas of the site (Specifically, Shift Log and the ability to add and remove occupants). Our team is actively investigating and will resolve this issue as soon as possible. EN COURS D’INVESTIGATION : Nous avons reçu des signalements de problèmes de performance du site empêchant certains utilisateurs d’accéder à certaines zones du site (notamment le Journal de Quart et la possibilité d’ajouter ou de supprimer des occupants). Notre équipe enquête activement et résoudra ce problème dès que possible. INVESTIGANDO: Hemos recibido reportes de problemas de rendimiento en el sitio que impiden a algunos usuarios acceder a ciertas áreas (específicamente, el Registro de Turnos y la función para agregar o eliminar ocupantes). Nuestro equipo está investigando activamente y resolverá este problema lo antes posible.

  2. resolved Sep 23, 2025, 10:11 PM UTC

    This incident has been resolved.