BuildingLink incident

BuildingLink GEO APP - Events not syncing for IOS users

Notice Resolved View vendor source →

BuildingLink experienced a notice incident on September 23, 2025 affecting Geo and Management Portal, lasting 2d 19h. The incident has been resolved; the full update timeline is below.

Started
Sep 23, 2025, 07:05 PM UTC
Resolved
Sep 26, 2025, 02:11 PM UTC
Duration
2d 19h
Detected by Pingoru
Sep 23, 2025, 07:05 PM UTC

Affected components

GeoManagement Portal

Update timeline

  1. investigating Sep 23, 2025, 07:05 PM UTC

    We have received reports that the BuildingLink GEO app is not currently syncing events (packages) that have been added via a staff mobile (IOS) device. The app may sync successfully, but new Events are not being pushed to the website at this time. Our team is working to get this issue resolved as soon as possible. EN COURS D'INVESTIGATION: Nous avons reçu des rapports indiquant que l'application BuildingLink GEO ne synchronise actuellement pas les événements (colis) ajoutés via un appareil mobile du personnel (iOS). L'application peut se synchroniser avec succès, mais les nouveaux événements ne sont pas envoyés au site web pour le moment. Notre équipe travaille à résoudre ce problème dès que possible. INVESTIGANDO: Hemos recibido informes de que la aplicación BuildingLink GEO actualmente no está sincronizando los eventos (paquetes) que se han agregado mediante un dispositivo móvil del personal (iOS). La aplicación puede sincronizarse correctamente, pero los nuevos eventos no se están enviando al sitio web en este momento. Nuestro equipo está trabajando para resolver este problema lo antes posible.

  2. resolved Sep 26, 2025, 02:11 PM UTC

    This incident has been resolved.