Mobile app video uploads not displaying thumbnails or previews

Update timeline

1. investigating Feb 17, 2026, 12:59 AM UTC

   Status: Investigating We’re investigating an issue where videos uploaded through our mobile apps aren’t generating thumbnails or previews in the queue. The videos are publishing successfully, but they won’t display a preview while in the queue. Uploading via the web app (browser) is working as expected. We’ll share an update as soon as we have more information. Affected components Buffer Android App (Degraded performance) Buffer iOS App (Degraded performance)

2. identified Feb 17, 2026, 04:33 AM UTC

   Status: Identified We’ve identified the root cause of the issue affecting video thumbnails and previews for uploads made through our mobile apps. Videos are continuing to publish successfully; however, thumbnails and previews may still not appear for scheduled posts in the queue. Our team will continue to investigate and work on a fix. We’ll provide another update as soon as more information is available. Affected components Buffer iOS App (Degraded performance) Buffer Android App (Degraded performance)

3. monitoring Feb 17, 2026, 05:28 AM UTC

   Status: Monitoring We’ve deployed a fix for the issue affecting video thumbnails and previews for uploads made through our mobile apps. We’re seeing improvements, and thumbnails are now generating again for newly uploaded videos. Our team will continue to monitor the situation closely before fully resolving the incident. Affected components Buffer Android App (Degraded performance) Buffer iOS App (Degraded performance)

4. resolved Feb 17, 2026, 06:21 AM UTC

   Status: Resolved The issue affecting video thumbnails and previews for uploads made through our mobile apps has been fully resolved. Thumbnails are now generating as expected, and videos uploaded via mobile are displaying correctly in the queue. Our apologies for the inconvenience, and thank you for your patience while we worked through this. Please reach out to us at [email protected] if you're still experiencing issues. Affected components Buffer Android App (Operational) Buffer iOS App (Operational)