Buffer incident
Issue with updating the payment method and billing information in your Buffer account.
Buffer experienced a minor incident on August 19, 2026 affecting Settings, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 19, 2026, 08:34 AM UTC
Status: Investigating Some users are currently experiencing difficulties with updating their payment method and billing information. Our engineering team is currently investigating the cause, and we'll provide updates here as soon as we know more. Affected components Settings (Degraded performance)
- identified Aug 19, 2026, 08:50 AM UTC
Status: Identified We’ve identified the root cause of the issue affecting the billing page and are working on a fix. We sincerely apologize for the disruption and will continue to update you on our progress. Affected components Settings (Degraded performance)
- monitoring Aug 19, 2026, 09:27 AM UTC
Status: Monitoring The issue affecting the billing has been fixed, and we’re keeping an eye on it to ensure it continues to run smoothly. Thank you for your patience as we worked to resolve this issue. Affected components Settings (Operational)
- resolved Aug 19, 2026, 09:38 AM UTC
Status: Resolved The issue affecting updates to billing information through the billing page has been fully resolved, and the page is now functioning as expected. If you experience any further issues, please don’t hesitate to reach out to our team for assistance. Affected components Settings (Operational)