Bucks County Community College incident
4/22/2024 - Systems Outage - OneLogin
Bucks County Community College experienced a major incident on April 22, 2024 affecting OneLogin - SSO Handler, lasting 22h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 22, 2024, 01:20 PM UTC
We are experiencing issues with logging in through OneLogin which affects the majority of Bucks systems. We are working to get a status from the vendor and will update this alert as soon as we receive additional information. Thanks, Help Desk and Services Center
- investigating Apr 22, 2024, 01:28 PM UTC
We are continuing to investigate this issue.
- investigating Apr 22, 2024, 01:28 PM UTC
OneLogin Status page just posted this: April 22, 2024 6:23 AM PDT Investigating Degraded Performance OneLogin Engineers are investigating an issue that may be impacting some customers.
- investigating Apr 22, 2024, 02:01 PM UTC
We are continuing to investigate this issue.
- investigating Apr 22, 2024, 02:01 PM UTC
Engineers have taken mitigation steps to ensure full functionality for customers in the US region. We are continuing to work towards identifying the underlying cause of the issue.
- investigating Apr 22, 2024, 03:30 PM UTC
April 22, 2024 8:10 AM PDT INVESTIGATING DEGRADED PERFORMANCE Users should now be experiencing normal performance while engineers investigate the root cause.
- identified Apr 22, 2024, 09:27 PM UTC
April 22, 2024 1:46 PM PDT IDENTIFIED DEGRADED PERFORMANCE Users should continue to experience normal performance from the mitigation that was applied. Engineers have now identified the cause of the incident and are testing permanent corrective actions.
- resolved Apr 23, 2024, 11:51 AM UTC
This incident has been resolved.