Buckaroo incident

Buckaroo Checkout Blocked by Quad9 DNS Resolver

Minor Resolved View vendor source →

Buckaroo experienced a minor incident on January 31, 2025 affecting Smart Checkout, lasting 1h 2m. The incident has been resolved; the full update timeline is below.

Started
Jan 31, 2025, 01:33 PM UTC
Resolved
Jan 31, 2025, 02:35 PM UTC
Duration
1h 2m
Detected by Pingoru
Jan 31, 2025, 01:33 PM UTC

Affected components

Smart Checkout

Update timeline

  1. identified Jan 31, 2025, 01:33 PM UTC

    We have identified that the Buckaroo checkout is currently being blocked by the DNS resolver Quad9. Our team has contacted Quad9, and they have taken action to resolve the issue within the next three hours. For consumers using Quad9 intentionally, a temporary workaround is to disable it to ensure successful redirection to our checkout. We appreciate your patience and will provide further updates as soon as the issue is fully resolved.

  2. resolved Jan 31, 2025, 02:35 PM UTC

    This incident has been resolved.