broadpeak.io incident

Live pre-roll ad insertion doesn't work when optional maximum duration is left blank

Minor Resolved View vendor source →

broadpeak.io experienced a minor incident on September 30, 2022 affecting Dynamic Ad Insertion application, lasting 2d 23h. The incident has been resolved; the full update timeline is below.

Started
Sep 30, 2022, 02:12 PM UTC
Resolved
Oct 03, 2022, 01:35 PM UTC
Duration
2d 23h
Detected by Pingoru
Sep 30, 2022, 02:12 PM UTC

Affected components

Dynamic Ad Insertion application

Update timeline

  1. identified Sep 30, 2022, 02:12 PM UTC

    We have discovered that the change implemented on September 21st to make the maximum duration of a Live pre-roll ad slot optional is not working as intended. No ads are inserted if this field is left blank, which is the default value. We are working on a fix. In the mean time, please set this field to a high value such as 300 s to use this feature.

  2. resolved Oct 03, 2022, 01:35 PM UTC

    We have deployed a fix for this issue.