broadpeak.io incident

Streaming issue on Europe, US and Asia region

Major Resolved View vendor source →

broadpeak.io experienced a major incident on December 10, 2024 affecting Content Replacement application and Virtual Channel application and 1 more component, lasting 1h 20m. The incident has been resolved; the full update timeline is below.

Started
Dec 10, 2024, 01:35 PM UTC
Resolved
Dec 10, 2024, 02:56 PM UTC
Duration
1h 20m
Detected by Pingoru
Dec 10, 2024, 01:35 PM UTC

Affected components

Content Replacement applicationVirtual Channel applicationDynamic Ad Insertion application

Update timeline

  1. investigating Dec 10, 2024, 01:35 PM UTC

    We currently have an issue impacting manifest delivery on the Europe region. We are investigating the issue

  2. identified Dec 10, 2024, 01:43 PM UTC

    The issue has been identified and a fix has been deployed. Streaming sessions have been interrupted.

  3. identified Dec 10, 2024, 01:59 PM UTC

    New sessions are now streaming normally in Europe and US. Streaming sessions that started before the issue get a 400 response. Asia region is impacted but will recover in a few minutes

  4. monitoring Dec 10, 2024, 02:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Dec 10, 2024, 02:56 PM UTC

    This incident has been resolved.