broadpeak.io incident

Erroneous service output URL displayed in webapp and API

Notice Resolved View vendor source →

broadpeak.io experienced a notice incident on February 21, 2023 affecting Broadpeak.io Webapp and Broadpeak.io API, lasting 2h 19m. The incident has been resolved; the full update timeline is below.

Started
Feb 21, 2023, 03:53 PM UTC
Resolved
Feb 21, 2023, 06:13 PM UTC
Duration
2h 19m
Detected by Pingoru
Feb 21, 2023, 03:53 PM UTC

Affected components

Broadpeak.io WebappBroadpeak.io API

Update timeline

  1. investigating Feb 21, 2023, 03:50 PM UTC

    We are currently investigating this issue.

  2. investigating Feb 21, 2023, 03:53 PM UTC

    When creating a service or listing existing services, the output URL displayed is wrong, with "undefined" appended to the URL subdomain e.g. https://streamundefined.broadpeak.io/98dce83da57b03954e0b17aa9712e2bf/scte35/bpk-tv/cycling/default/index.mpd Streaming is working normally when replacing https://streamundefined.broadpeak.io by https://stream.broadpeak.io

  3. identified Feb 21, 2023, 04:31 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Feb 21, 2023, 06:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 21, 2023, 06:13 PM UTC

    This incident has been resolved.