broadpeak.io incident

Degraded API performances

Major Resolved View vendor source →

broadpeak.io experienced a major incident on October 25, 2023 affecting Content Replacement application and Virtual Channel application and 1 more component, lasting 9h 50m. The incident has been resolved; the full update timeline is below.

Started
Oct 25, 2023, 09:23 AM UTC
Resolved
Oct 25, 2023, 07:13 PM UTC
Duration
9h 50m
Detected by Pingoru
Oct 25, 2023, 09:23 AM UTC

Affected components

Content Replacement applicationVirtual Channel applicationBroadpeak.io APIDynamic Ad Insertion application

Update timeline

  1. investigating Oct 25, 2023, 09:23 AM UTC

    We have noticed a high error rate on streaming services and a slow response time on our API. We are investigating these issues.

  2. identified Oct 25, 2023, 10:05 AM UTC

    We have identified the cause of the streaming issues. We are implementing a fix. We are still investigating the API slowness issue.

  3. identified Oct 25, 2023, 10:29 AM UTC

    We have identified the cause of the API slow performance. We are working on a fix. Streaming is working normally again. We are monitoring the fix.

  4. resolved Oct 25, 2023, 07:13 PM UTC

    The API performance issue has been fixed.