Broadcom Web Isolation incident

Issue with AWS Cost History drilldown Reports

Broadcom Web Isolation experienced a major incident on September 2, 2026, lasting 7d 15h. The incident has been resolved; the full update timeline is below.

Started: Sep 02, 2026, 03:20 AM UTC
Resolved: Sep 09, 2026, 06:28 PM UTC
Duration: 7d 15h
Detected by Pingoru: Sep 02, 2026, 03:20 AM UTC

Update timeline

investigating Sep 02, 2026, 03:20 AM UTC

We are aware of an issue where customers accessing the AWS Cost History drilldown reports within the classic CloudHealth experience may encounter slow loading times or drilldowns unavailable. The CloudHealth NX experience is operating normally and is fully unaffected. We strongly encourage customers to use the equivalent capability at apps.cloudhealthtech.com/nx/cost/history while we resolve this issue. Our engineering teams are engaged and are actively investigating the issue. We will provide updates as more information becomes available.
investigating Sep 02, 2026, 06:49 AM UTC

We have identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.