Broadcom Symantec ZTNA incident
Web Isolation Degraded Performance in Europe Region
Broadcom Symantec ZTNA experienced a major incident on October 20, 2026, lasting 1d 4h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Oct 20, 2026, 07:22 AM UTC
We are aware of an issue where customers having tenant instances on the EU west2 region will be experiencing performance issues when browsing. We have engaged our platform provider, and they are actively investigating the issue. We will provide further updates here as new information becomes available. We will continue to provide updates as more information becomes available.
- investigating Oct 20, 2026, 07:46 AM UTC
The platform provider continues to investigate the ongoing issue. Our team is actively working with them toward a resolution. We will provide further updates here as new information becomes available.
- investigating Oct 20, 2026, 10:27 AM UTC
The platform provider’s investigation is still actively underway. Our teams continue to collaborate closely with them to resolve the issue as quickly as possible. Further updates will be posted here as they become available.
- identified Oct 20, 2026, 10:54 AM UTC
The Platform provider has identified the cause of the issue and are working on a fix. We will provide updates as new information becomes available.
- investigating Oct 20, 2026, 01:23 PM UTC
The Platform provider identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.
- resolved Oct 21, 2026, 12:05 PM UTC
We have monitored the service for stability and this incident shall now be closed.