Bringg incident

SMS degradation: Our system has detected abnormalities in Twilio API requests and we are actively monitoring

Minor Resolved View vendor source →

Bringg experienced a minor incident on February 14, 2024 affecting Access / Authentication (EU2-GCP) and Access / Authentication (US3-GCP) and 1 more component, lasting 1h 49m. The incident has been resolved; the full update timeline is below.

Started
Feb 14, 2024, 09:07 PM UTC
Resolved
Feb 14, 2024, 10:57 PM UTC
Duration
1h 49m
Detected by Pingoru
Feb 14, 2024, 09:07 PM UTC

Affected components

Access / Authentication (EU2-GCP)Access / Authentication (US3-GCP)Access / Authentication (US2-GCP)Access / Authentication (EU3-GCP)Customer Experience (EU2-GCP)Customer Experience (US3-GCP)Customer Experience (US2-GCP)Customer Experience (EU3-GCP)Notifications (EU2-GCP)Notifications (US3-GCP)

Update timeline

  1. investigating Feb 14, 2024, 09:07 PM UTC

    We are monitoring the abnormalities in Twilio API requests. Twilio reported: "We are currently investigating errors for the Twilio Rest API, impacting multiple Twilio services. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information. Feb 14, 13:04 PST" https://status.twilio.com/

  2. investigating Feb 14, 2024, 09:19 PM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 14, 2024, 09:24 PM UTC

    We are continuing to investigate this issue.

  4. investigating Feb 14, 2024, 09:30 PM UTC

    Update from Twilio: "We are experiencing issues with the Twilio Rest API, impacting multiple Twilio services. We're seeing impact on Very, Programmable Messaging (SMS), Taksrouter and Flex agent login/inbound conversations. Our engineering team is actively working to resolve the issue. We expect to provide another update in 30 mins or as soon as more information becomes available." https://status.twilio.com/incidents/dhb0hj0dm9qf

  5. investigating Feb 14, 2024, 09:50 PM UTC

    We are seeing improvements in Twilio API requests, we continue to monitor the issue

  6. monitoring Feb 14, 2024, 10:05 PM UTC

    Update from Twilio: "We're seeing recovery in the Twilio Rest API, impacting multiple Twilio services. Please see impacted services as follows: Taskrouter: Customers are unable to create, update, or delete via REST API Flex platform: Agent Login/Inbound outbound conversation Programmable Video: Unable to create and modify rooms via Rest API Verify: To be determined Programmable Messaging (SMS): Customers may experience 5XX errors We will be monitoring all services to ensure a full recovery and provide another update in 30 minutes or as soon as more information becomes available."

  7. resolved Feb 14, 2024, 10:57 PM UTC

    Update from Twilio: "All services impacted by the issues with the Twilio Rest API have recovered and are operating as intended. This incident has been resolved." This incident has been resolved.