Bringg incident

Route planner crashing when trying to view an unassigned stop

Major Resolved View vendor source →

Bringg experienced a major incident on November 20, 2024 affecting Dispatch Interface / Dashboard (EU2-GCP) and Dispatch Interface / Dashboard (US3-GCP) and 1 more component, lasting 43m. The incident has been resolved; the full update timeline is below.

Started
Nov 20, 2024, 02:34 PM UTC
Resolved
Nov 20, 2024, 03:18 PM UTC
Duration
43m
Detected by Pingoru
Nov 20, 2024, 02:34 PM UTC

Affected components

Dispatch Interface / Dashboard (EU2-GCP)Dispatch Interface / Dashboard (US3-GCP)Dispatch Interface / Dashboard (US2-GCP)Dispatch Interface / Dashboard (EU3-GCP)

Update timeline

  1. identified Nov 20, 2024, 02:34 PM UTC

    Problem: Route Planner crashes when trying to view an unassigned stop. Causes: The cause was identified as the recent front-end deployment. Steps to resolve: The team is reverting the front-end deployment to resolve the issue.

  2. monitoring Nov 20, 2024, 03:15 PM UTC

    The issue is fixed. We are monitoring it at the moment to be sure.

  3. resolved Nov 20, 2024, 03:18 PM UTC

    The issue fix is confirmed! Thank you for your patience.