Bringg incident

A "general error" upon creating orders

Major Resolved View vendor source →

Bringg experienced a major incident on February 11, 2025 affecting API / Integrations (US3-GCP) and Inventory (US3-GCP), lasting 2h 23m. The incident has been resolved; the full update timeline is below.

Started
Feb 11, 2025, 10:43 PM UTC
Resolved
Feb 12, 2025, 01:06 AM UTC
Duration
2h 23m
Detected by Pingoru
Feb 11, 2025, 10:43 PM UTC

Affected components

API / Integrations (US3-GCP)Inventory (US3-GCP)

Update timeline

  1. identified Feb 11, 2025, 10:43 PM UTC

    The issue has been identified and a fix is being implemented. (Some customers using inventories can receive a "general error" upon creating orders). Next update at 23:20 UTC.

  2. identified Feb 11, 2025, 11:20 PM UTC

    We are continuing to work on a fix for this issue. (Some customers using inventories can receive a "general error" upon creating orders). The next update at 00:00 UTC the next day.

  3. monitoring Feb 11, 2025, 11:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 12, 2025, 01:06 AM UTC

    This incident has been resolved. No errors have been observed from 23:20 UTC.