Reported Access Issues

Update timeline

1. resolved Apr 22, 2021, 12:24 AM UTC

   We are currently investigating a widespread internet access issues that are preventing users from reliably accessing the Brillium Platform. We are working with service partners and solution engineers to expedite improved access to the platform. 2021-01-26 11:59 EST It has been reported in several news outlets that a major fiber access connection in New York was disrupted, causing intermittent access to major web and cloud service application providers. This appears to be external to Brillium. 2021-01-26 13:00 EST News outlets continue to report a fiber incident causing issues that affect the East Coast of the United States and cause unreliable access to web applications (including Brillium) and major cloud service providers. 2021-01-26 17:00 EST This incident has been investigated and identified as an external issue disrupting general Internet access to applications on the Internet. Access to services has been improving over the past hour. Brillium has been operating normally throughout the incident for those customers that were able to access the application. Post Mortem Analysis *Services Access Disruption Caused by Widespread Internet Outage* When initial customer reports were brought to the attention of our support staff, we began investigating the issue as an internal problem. Very quickly our investigation made it clear that there was an external Internet issue at fault. The large-scale service disruption that occurred during the morning hours of January 26, 2021, was caused by a major Internet outage in New York, outside of our control and affected a number of other major cloud services and application providers such as Google, AWS, Twiitter, and Slack. The exact cause of the outage somewhat varied among early reports by major news outlets, but was most commonly attributed to a fiber cable in Brooklyn, New York. Access to most major Internet service providers began to resume by early afternoon.