Brillium experienced a minor incident on February 3, 2021, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Apr 22, 2021, 12:31 AM UTC
We have received several reports of delays in Assessment Builder load times and respondent 504 gateway errors. In some instances, customers report that selecting the Save button on Assessment Builder does not save selected changes. We are investigating the issue. 2021-02-03 17:30 EST We have identified an issue where large assessment question set (over 2,000 questions) are taking excessive processing time, delaying some operations. We are currently reviewing options to address the issue. 2021-02-04 13:45 EST We have implemented an optimization that addresses the issue with large Assessment Builder question sets. The resolution is currently in QA. 2021-02-04 16:15 EST QA has confirmed the resolution. We are deploying to limited customer instances for further testing. We expect to deploy a fix to all customers by 09:00 February, 5, 2021. In the meantime performance has been improved across all instances. 2021-02-04 16:58 EST We are continuing to monitor for any further issues. 2021-02-04 23:20 EST Testing is complete and a fix has been applied