Brillium incident

Topic and Conditional Feedback May Not Display as Expected

Minor Resolved View vendor source →

Brillium experienced a minor incident on February 16, 2021, lasting —. The incident has been resolved; the full update timeline is below.

Started
Feb 16, 2021, 02:15 AM UTC
Resolved
Feb 16, 2021, 02:15 AM UTC
Duration
—
Detected by Pingoru
Feb 16, 2021, 02:15 AM UTC

Update timeline

  1. resolved Apr 22, 2021, 12:38 AM UTC

    We are investigating reports from some customer instances that topic and conditional feedback do not reliably display as expected on the feedback summary screen. 2021-02-16 14:15 EST We are continuing to investigate this issue. 2021-02-16 16:15 EST We have identified certain conditions that could result in topic and conditional feedback messaging not appearing as expected on the feedback summary screen at the end of an assessment. No other systems appear to be affected. 2021-02-17 11:00 EST A fix has been identified and is now in QA testing. 2021-02-18 00:00 EST [D-57] An update was applied to improve the reliability and display of topic and conditional feedback. Post Mortem Specific combinations of complex topic scoring and conditional feedback rules could result in feedback to not reliably display in conformance with the user intentions. An update was applied that included added logic to ensure feedback displays as intended. [10.2.2021.0217].