Brillium experienced a major incident on September 16, 2021 affecting User Administration and Authentication and Assessment Authoring, lasting 7h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 16, 2021, 02:12 PM UTC
We have intermittent errors regarding communication with the Brillium version 11 authentication system. A handful of customers are currently affected by an issue, preventing the login to Brillium Assessment Builder and the Brillium Administration portal. We are investigating the cause. Currently, a small number of customers are affected (less than 10). No recent changes or deployments have been made, so we are investigating whether this is an external problem affecting these users. This should not affect test takers, only author/administrator users.
- monitoring Sep 16, 2021, 04:53 PM UTC
A fix has been implemented and we are monitoring the results
- resolved Sep 16, 2021, 09:48 PM UTC
After closely monitoring systems, the issue appears to be resolved. We have reached out to our cloud services provider to help us with more information on root cause. We will include details in the event post-mortem as soon as possible.