Brillium experienced a critical incident on December 6, 2021 affecting API and User Administration and Authentication and 1 more component, lasting 24m. The incident has been resolved; the full update timeline is below.
Affected components
APIUser Administration and AuthenticationAssessment AuthoringPartner Central Custom Administration
Update timeline
- investigating Dec 06, 2021, 12:15 PM UTC
Customers on Version 11 of the platform may experience intermittent performance challenges at the moment. We are aware of the issue and working to stabilize the platform. Thank you for your patience
- investigating Dec 06, 2021, 12:15 PM UTC
We are continuing to investigate this issue.
- monitoring Dec 06, 2021, 12:22 PM UTC
We believe we have identified the issue, fixed it and now monitoring the fix.
- resolved Dec 06, 2021, 12:40 PM UTC
This incident has been resolved.
- postmortem Dec 07, 2021, 06:20 PM UTC
We discovered a compute resource in our environment was being over utilized and have remediated the platform issue.