Brillium experienced a minor incident on December 7, 2021 affecting API and User Administration and Authentication and 1 more component, lasting 1d 14h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 07, 2021, 09:13 PM UTC
We are currently seeing issues reported by Amazon Web Services (AWS) which may impact some platform functionality for versions 9, 10, and 11 intermittently. We are closely monitoring the AWS status reports and will provide updates as we receive them.
- identified Dec 07, 2021, 09:31 PM UTC
AWS has reported they have identified a root cause of the service API and console issues affecting customers serviced by the US-EAST-1 Region, and are starting to see some signs of recovery. These services are used by and can affect a variety of functions used by Brillium, which may cause intermittent errors. There has been no ETA for full recovery provided at this time, but we will continue to monitor the recovery effort and provide updates.
- identified Dec 08, 2021, 03:40 AM UTC
No additional update at the moment. We continue to monitor AWS status and will update as we hear more information.
- monitoring Dec 08, 2021, 04:39 PM UTC
AWS has fixed the issues from yesterday. We are closely monitoring the Brillium Platform to ensure there are no longer any impacts from yesterday AWS issues.
- resolved Dec 09, 2021, 11:43 AM UTC
AWS has resolved all infrastructure issues and operating normally.