Brillium incident

Assessment Builder Unresponsive

Critical Resolved View vendor source →

Brillium experienced a critical incident on April 30, 2025 affecting API and User Administration and Authentication and 1 more component, lasting 1h 41m. The incident has been resolved; the full update timeline is below.

Started
Apr 30, 2025, 05:43 PM UTC
Resolved
Apr 30, 2025, 07:25 PM UTC
Duration
1h 41m
Detected by Pingoru
Apr 30, 2025, 05:43 PM UTC

Affected components

APIUser Administration and AuthenticationAssessment AuthoringInvitation ManagementPartner Central Custom AdministrationZapier IntegrationAssessment DeliveryRecruiter & Candidate Management

Update timeline

  1. investigating Apr 30, 2025, 05:43 PM UTC

    We are currently experiencing a temporary service interruption, and our team is investigating the issue. We are actively working to restore full functionality as quickly as possible.

  2. identified Apr 30, 2025, 06:23 PM UTC

    We have identified the root cause of the issue. Restoration efforts are underway by our Systems Operations team. We’ll share additional updates as they become available.

  3. identified Apr 30, 2025, 06:26 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Apr 30, 2025, 06:59 PM UTC

    Our investigation has identified that multiple errors occurred within Brillium’s authentication systems, which disrupted the ability to authenticate between and within Brillium applications and infrastructure. Our engineering team is actively working to restore full service and is making steady progress. We expect resolution to be completed shortly and will continue to provide updates as work is completed.

  5. monitoring Apr 30, 2025, 07:05 PM UTC

    Access to the Brillium application(s) has been successfully restored. All systems are coming back online and should be fully available within the next few moments. Our team will continue to monitor system performance closely to ensure stability. We appreciate your patience and understanding during this interruption.

  6. monitoring Apr 30, 2025, 07:06 PM UTC

    We are continuing to monitor for any further issues.

  7. monitoring Apr 30, 2025, 07:13 PM UTC

    Most all system access has been restored. The User Profile applciation is still in the process of coming back up.

  8. monitoring Apr 30, 2025, 07:20 PM UTC

    Access to all systems has been confirmed and tested. We are continuing to monitor systems for an extended period.

  9. resolved Apr 30, 2025, 07:25 PM UTC

    This incident has been resolved.