brightwheel experienced a minor incident on July 20, 2026 affecting Web App, lasting 2h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Web App
Update timeline
- identified Jul 20, 2026, 09:29 PM UTC
Brightwheel engineers have identified the cause of some delayed payouts. Our team is working diligently to resolve it as quickly as possible. We will provide more information as it becomes available.
- resolved Jul 21, 2026, 12:16 AM UTC
The issue affecting the brightwheel platform has been resolved. Our engineers will continue to monitor the platform. Any school with an outstanding payment balance will be paid out in the next business day.