BrightManager incident

Database issues

Major Resolved View vendor source →

BrightManager experienced a major incident on November 10, 2020 affecting Website and System and 1 more component, lasting 11m. The incident has been resolved; the full update timeline is below.

Started
Nov 10, 2020, 08:35 AM UTC
Resolved
Nov 10, 2020, 08:46 AM UTC
Duration
11m
Detected by Pingoru
Nov 10, 2020, 08:35 AM UTC

Affected components

WebsiteSystemEmail & SMSIntegrations

Update timeline

  1. investigating Nov 10, 2020, 08:35 AM UTC

    We have identified issues with our databases and are having to perform a reboot to resolve the issue.

  2. identified Nov 10, 2020, 08:36 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 10, 2020, 08:38 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 10, 2020, 08:46 AM UTC

    This incident has been resolved.