BrightManager incident

Secure connections not resolving

Major Resolved View vendor source →

BrightManager experienced a major incident on December 10, 2020 affecting System, lasting 16m. The incident has been resolved; the full update timeline is below.

Started
Dec 10, 2020, 11:00 AM UTC
Resolved
Dec 10, 2020, 11:17 AM UTC
Duration
16m
Detected by Pingoru
Dec 10, 2020, 11:00 AM UTC

Affected components

System

Update timeline

  1. identified Dec 10, 2020, 11:00 AM UTC

    We are seeing an issue where browsers are reporting insecure connections. We have implemented a fix but there is a slight delay in this being rolled out to customers due to DNS propagation times.

  2. resolved Dec 10, 2020, 11:17 AM UTC

    This incident has been resolved.