BrightManager incident

Reports of slowness

Minor Resolved View vendor source →

BrightManager experienced a minor incident on November 5, 2021 affecting Website and System and 1 more component, lasting 36m. The incident has been resolved; the full update timeline is below.

Started
Nov 05, 2021, 12:35 PM UTC
Resolved
Nov 05, 2021, 01:12 PM UTC
Duration
36m
Detected by Pingoru
Nov 05, 2021, 12:35 PM UTC

Affected components

WebsiteSystemEmail & SMSIntegrations

Update timeline

  1. identified Nov 05, 2021, 12:35 PM UTC

    We are seeing intermittent reports of slowness across the system. Unfortunately, this is a networking issue with our infrastructure provider and we are awaiting a resolution from them. We are actively monitoring this issue.

  2. resolved Nov 05, 2021, 01:12 PM UTC

    Our infrastructure provider has resolved the issue.