BrightManager incident

Reports of slowness

Minor Resolved View vendor source →

BrightManager experienced a minor incident on January 31, 2022 affecting Website and System, lasting 1h 31m. The incident has been resolved; the full update timeline is below.

Started
Jan 31, 2022, 10:11 AM UTC
Resolved
Jan 31, 2022, 11:43 AM UTC
Duration
1h 31m
Detected by Pingoru
Jan 31, 2022, 10:11 AM UTC

Affected components

WebsiteSystem

Update timeline

  1. investigating Jan 31, 2022, 10:11 AM UTC

    We are receiving reports of slowness across the system. Our teams are currently investigating this as a priority.

  2. monitoring Jan 31, 2022, 11:26 AM UTC

    An issue with our infrastructure provider has been identified. We are actively monitoring system speed.

  3. resolved Jan 31, 2022, 11:43 AM UTC

    The infrastructure issue has now been resolved. The system is operating as normal.