BrightManager incident

AccountancyManager unavailable for some users

Major Resolved View vendor source →

BrightManager experienced a major incident on February 14, 2022 affecting Website and System and 1 more component, lasting 30m. The incident has been resolved; the full update timeline is below.

Started
Feb 14, 2022, 09:46 AM UTC
Resolved
Feb 14, 2022, 10:16 AM UTC
Duration
30m
Detected by Pingoru
Feb 14, 2022, 09:46 AM UTC

Affected components

WebsiteSystemEmail & SMS

Update timeline

  1. investigating Feb 14, 2022, 09:46 AM UTC

    We are seeing reports of AccountancyManager being unavailable for some users. Our teams are investigating this as a priority and we will post updates as they are available.

  2. identified Feb 14, 2022, 09:48 AM UTC

    The issue has been identified with our Infrastructure provider. They are currently investigating the issue as a priority.

  3. monitoring Feb 14, 2022, 10:12 AM UTC

    Our Infrastructure provider has resolved the issue and AccountancyManager is now available for all users. We are continuing to monitor the situation.

  4. resolved Feb 14, 2022, 10:16 AM UTC

    This incident has been resolved.