BrightManager incident

Reports of slowness and accounts being logged out

Minor Resolved View vendor source →

BrightManager experienced a minor incident on May 12, 2022 affecting Website and System, lasting 24m. The incident has been resolved; the full update timeline is below.

Started
May 12, 2022, 09:26 AM UTC
Resolved
May 12, 2022, 09:50 AM UTC
Duration
24m
Detected by Pingoru
May 12, 2022, 09:26 AM UTC

Affected components

WebsiteSystem

Update timeline

  1. investigating May 12, 2022, 09:26 AM UTC

    We are receiving reports of system slowness and of some users being logged out unexpectedly. Our teams are currently investigating this as a priority and will provide updates as they are available.

  2. monitoring May 12, 2022, 09:40 AM UTC

    We are seeing improvements in system load speeds and no further unexpected log outs. We are continuing to monitor this situation.

  3. resolved May 12, 2022, 09:50 AM UTC

    This incident has been resolved.