BrightManager incident

AccountancyManager unavailable for some users

Critical Resolved View vendor source →

BrightManager experienced a critical incident on September 20, 2022 affecting Website and System and 1 more component, lasting 17m. The incident has been resolved; the full update timeline is below.

Started
Sep 20, 2022, 11:47 AM UTC
Resolved
Sep 20, 2022, 12:04 PM UTC
Duration
17m
Detected by Pingoru
Sep 20, 2022, 11:47 AM UTC

Affected components

WebsiteSystemEmail & SMSIntegrations

Update timeline

  1. investigating Sep 20, 2022, 11:47 AM UTC

    We are seeing reports that AccountancyManager is unavailable for some users. We are currently investigating this with our infrastructure provider and will provide further updates here when available.

  2. identified Sep 20, 2022, 11:57 AM UTC

    Our infrastructure provider has identified the issue and are working towards a resolution.

  3. resolved Sep 20, 2022, 12:04 PM UTC

    This incident has now been resolved. We are continuing to monitor the performance of the AccountancyManager system.