BrightManager incident

AccountancyManager unavailable for some users

Critical Resolved View vendor source →

BrightManager experienced a critical incident on September 20, 2022 affecting Website and System and 1 more component, lasting 1h 5m. The incident has been resolved; the full update timeline is below.

Started
Sep 20, 2022, 03:14 PM UTC
Resolved
Sep 20, 2022, 04:19 PM UTC
Duration
1h 5m
Detected by Pingoru
Sep 20, 2022, 03:14 PM UTC

Affected components

WebsiteSystemEmail & SMSIntegrations

Update timeline

  1. investigating Sep 20, 2022, 03:14 PM UTC

    We are seeing reports that AccountancyManager is unavailable for some users. We are currently investigating this with our infrastructure provider and will provide further updates here when available.

  2. resolved Sep 20, 2022, 04:19 PM UTC

    Our infrastructure provider has resolved the hardware issue and AccountancyManager is available as normal.