BrightManager experienced a minor incident on December 20, 2022 affecting Website and System and 1 more component, lasting 1h 4m. The incident has been resolved; the full update timeline is below.
Affected components
WebsiteSystemEmail & SMSIntegrations
Update timeline
- investigating Dec 20, 2022, 01:18 PM UTC
We are receiving reports that some AccountancyManager pages are unavailable for some users. We are currently investigating this fault with our infrastructure provider. We will provide updates as they are available.
- investigating Dec 20, 2022, 01:45 PM UTC
We are continuing to investigate a hardware failure that is causing some features of AM to be unavailable for some users.
- resolved Dec 20, 2022, 02:22 PM UTC
Our infrastructure provider has resolved the hardware issue.